As researchers, we use contextual inquiry as part of our generative-research toolbox, leveraging in-person observation to tell us about user needs, expectations, and behavior. It is an essential methodology that provides valuable insight into understanding the customers we serve. Now that we’re living in a social-distancing world, how do we make use of this key technique to help the designers in our lives create compelling experiences? Join Deb Gelman, SVP of Experience Design at Bottle Rocket, as she shares ideas and tips for how to conduct contextual inquiry research in the age of quarantine, including collaboration tools, remote-conferencing opportunities, and ways to involve other researchers, designers, and product owners in the research process.
Kick it off Right
Make the Most of Your 1st UX Meeting with Stakeholders
Carri Craver is a UX expert and design strategist with several years of expertise and success of helping start ups launch products. The initial kickoff meeting with a stakeholder -- a prospective owner or product partner -- is a crucial meeting.
Here are somethings you need to know:
Does the stakeholder and potential partner have a good idea?
Is the project and company a good fit for you?
What questions should I ask to know if it is a good project / UX designer / researcher fit.
In this event, Carri will tell you how to prepare for that kickoff meetings with stakeholders. She will inform you of what questions to ask, what answers to listen for and what "red flags" you should be watching out for. Understanding what to do in a kickoff meeting covers many critical skills that a UX researcher / designer / strategist should know when getting acquainted with a new project – no matter how big or small the company is.